FAQs

  1. What is the purpose of the new online payment system?
    • Our new online payment system aims to streamline and unify the payment process across all our branches worldwide, providing you with a seamless and convenient payment experience.
  2. How can I access the online payment system?
    • You can access the online payment system through our website or dedicated mobile app. Simply log in to your account to initiate payments.
  3. Is the online payment system secure?
    • Yes, security is our top priority. Our online payment system employs the latest encryption and security measures to safeguard your sensitive information and transactions.
  4. What payment methods are accepted through the online payment system?
    • All payments will be done using debit or credit cards, including Visa, Mastercard, American Express, and other major card networks.
  5. Can I make payments from anywhere using the online payment system?
    • Yes, you can make payments from anywhere with an internet connection, at any time that is convenient for you.
  6. What types of transactions can I perform using the online payment system?
    • You can use the online payment system to make payments for products, services, invoices, or any other transactions related to our business.
  7. Are there any fees associated with using the online payment system?
    • We strive to keep our payment processing fees competitive and transparent. Please refer to our fee schedule for detailed information.
  8. Can I set up recurring payments through the online payment system?
    • Yes, you can set up recurring payments for regular bills or subscriptions to automate your payment process.
  9. What should I do if I encounter any issues or need assistance with the online payment system?
    • Our dedicated technical support team is available to assist you with any questions or issues you may encounter. Please reach out to us for prompt assistance.
  10. Are bank deposits or cheques still accepted as payment methods?
    • With the implementation of our new online payment system, bank deposits or cheques will not be accepted without proper prior arrangements. We encourage all our clients to transition to our secure online payment platform for all transactions.
  11. How do I update my payment details in the client area?
    • To update your payment details, log in to your client portal and navigate to the “Billing” or “Payment Methods” section. From there, you can add or update your credit/debit card information, PayPal account, or any other payment method on file.
  12. What should I do if my payment fails?
    • If your payment fails, you will typically receive an email notification informing you of the failed transaction. You can log in to your client portal to view the failed invoice and attempt the payment again using a different payment method or by updating your payment details.
  13. How do I cancel a recurring payment or subscription?
    • To cancel a recurring payment or subscription, log in to your client portal and navigate to the “Services” or “Subscriptions” section. From there, you can find the service or subscription you wish to cancel and follow the prompts to initiate the cancellation process.
  14. Can I receive refunds through the payment system?
    • Yes, the online payment system supports refund processing for eligible transactions. If you believe you are entitled to a refund, you can submit a refund request through your client portal, and the service provider will review your request accordingly.
  15. Where can I find additional help or support with the online payment system?
    • If you have any further questions or encounter issues with the online payment system, you can reach out to your service provider’s support team for assistance. They can provide guidance, troubleshoot any problems, and address your concerns regarding payments within the online payment system.

These FAQs are designed to help you navigate the online payment system more effectively and address common inquiries you may have. If you have any further questions or concerns about our new online payment system, please don’t hesitate to contact us. We’re here to help!

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